At 396jl, we take the privacy and security of your personal information seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have as a Filipino player on our platform.
396jl processes player data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
Before getting into the legal detail, here are the core privacy principles that shape how 396jl handles player data — in plain language.
396jl collects only the personal data that is genuinely necessary to operate the platform, verify your identity, process payments, and comply with Philippine regulations. We do not collect data "just in case."
Your 396jl data is used for the purposes described in this Privacy Policy. We do not repurpose your data for unrelated uses without your explicit consent, and we do not sell your personal information to third parties.
We implement 256-bit SSL encryption, access controls, and regular security reviews to keep your data safe. 396jl's security practices are designed to meet or exceed the standards required by the Philippine Data Privacy Act.
396jl retains your personal data only for as long as required to operate your account, fulfill our legal obligations, and resolve disputes. Data that is no longer needed is securely deleted or anonymized.
As a 396jl player, you have rights over your personal data under Philippine law. You can access, correct, port, and request deletion of your data. 396jl processes data rights requests promptly and without unnecessary bureaucracy.
This Privacy Policy is written to be as clear and comprehensible as possible. If you have questions about how 396jl handles your data that are not answered here, our 24/7 support team will answer them directly.
1.1 This Privacy Policy applies to all personal information collected, processed, and stored by 396jl in connection with your registration and use of the 396jl online gaming platform, including all games, services, features, and communications offered through 396jl.app and any associated interfaces.
1.2 By registering an account on 396jl or by continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein.
1.3 This Policy covers data processing activities relating to players located in the Philippines and is designed to meet the requirements of Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations ("IRR") issued by the National Privacy Commission ("NPC").
1.4 This Policy does not apply to third-party websites, services, or applications that may be linked to or from the 396jl platform. 396jl is not responsible for the privacy practices of such third parties.
2.1 For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, 396jl acts as the Personal Information Controller (PIC) in respect of the personal data of its registered players and website visitors.
2.2 As Personal Information Controller, 396jl determines the purposes and means of processing your personal data. Third-party service providers engaged by 396jl to process data on our behalf act as Personal Information Processors (PIPs) under applicable Philippine data protection law.
2.3 Inquiries relating to data processing at 396jl may be directed to our Data Protection Officer via the contact details set out in Section 15 of this Policy.
3.1 396jl collects the following categories of personal data in the course of providing its services to Filipino players:
| Data Category | Specific Data Elements | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID type and number | Registration & KYC verification |
| Contact Data | Philippine mobile number, email address (if provided) | Registration |
| Financial Data | GCash or Maya account reference, bank name (BPI, BDO, Metrobank, etc.), deposit and withdrawal transaction records | Payment processing |
| Account Data | Username, account balance, gaming history, bet records, login timestamps | Ongoing platform use |
| Technical Data | IP address, device type and model, operating system, browser type, session duration | Automatic collection during use |
| Communications Data | Live chat transcripts, support ticket content, complaint records | Support interactions |
| Responsible Gaming Data | Self-exclusion preferences, deposit and loss limit settings, session time records | Responsible gaming tools |
3.2 396jl does not collect sensitive personal information as defined under Section 3(l) of the Data Privacy Act — including race, ethnic origin, marital status, religious or political beliefs, and health information — unless explicitly required for AML compliance or regulatory purposes, in which case collection is disclosed to you at the point of collection.
3.3 396jl does not store full credit card numbers. Payment processing for card-based transactions is handled by PCI-DSS compliant third-party payment processors.
4.1 396jl collects personal data through the following means:
GCash & Maya Note: When you use GCash or Maya to deposit or withdraw at 396jl, your e-wallet account number or registered mobile number is shared with 396jl solely to process the transaction and reconcile your account balance. 396jl does not store your GCash or Maya login credentials.
5.1 396jl processes your personal data for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:
5.2 Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. Withdrawal of consent to receive promotional communications does not affect your ability to use 396jl's gaming services.
6.1 396jl does not sell your personal data to third parties. Your personal information is shared only as described in this section and only to the extent necessary for the stated purpose.
6.2 396jl may share your personal data with the following categories of recipients:
6.3 All third-party service providers who process personal data on 396jl's behalf are required to maintain adequate data protection standards consistent with the Data Privacy Act and 396jl's contractual requirements.
No Cross-Border Transfers Without Safeguards: Where 396jl transfers personal data to recipients outside the Philippines, such transfers are conducted only in compliance with Section 21 of the Data Privacy Act and applicable NPC guidelines, including through appropriate contractual safeguards.
7.1 396jl retains personal data for the following periods:
7.2 Upon expiry of applicable retention periods, personal data is securely deleted or anonymized in a manner that makes re-identification impossible.
8.1 396jl implements organizational and technical security measures designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
8.2 In the event of a personal data breach that poses a real risk of serious harm to affected players, 396jl will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act and NPC Circular No. 16-03.
8.3 Notwithstanding the security measures described above, no data transmission over the internet or electronic storage system is completely secure. 396jl cannot guarantee absolute security but commits to taking all reasonable steps to protect your information.
9.1 396jl uses cookies and similar tracking technologies to operate the platform, remember your session preferences, analyze usage patterns, and prevent fraud. Cookies are small text files stored on your device when you visit 396jl.app.
9.2 396jl uses the following categories of cookies:
9.3 You may control cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using 396jl's core gaming features, but may affect the functionality of certain platform preferences.
9.4 396jl does not use cookies for targeted advertising to third-party platforms.
10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 396jl:
Request a copy of the personal data 396jl holds about you and information on how it is being used.
Request correction of inaccurate or incomplete personal data held by 396jl.
Request deletion of your personal data, subject to legal retention obligations under AML and gaming regulations.
Object to processing of your personal data for purposes based on legitimate interests, including marketing communications.
Receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
Request restriction of processing in certain circumstances, such as where data accuracy is contested.
10.2 To exercise any of the above rights, please contact 396jl's Data Protection Officer using the contact details in Section 15. 396jl will respond to data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by up to sixty (60) additional days, in which case you will be notified of the extension and the reasons for it.
10.3 Certain rights are subject to limitations under applicable law. For example, the right to erasure may be limited where retention of your data is required by AML regulations, gaming licence conditions, or ongoing legal proceedings.
10.4 You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that 396jl has processed your personal data in breach of the Data Privacy Act.
11.1 The 396jl platform is strictly for persons aged 21 years and above. 396jl does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted during the account registration and KYC process.
11.2 If 396jl becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended and the data deleted or returned to the data subject's legal guardian, in accordance with applicable law.
11.3 If you believe that 396jl has inadvertently collected personal data from a minor, please contact us immediately via the contact details in Section 15 so that appropriate action can be taken without delay.
12.1 The 396jl platform integrates with third-party services including game content providers (PG Soft, Evolution Gaming, JILI, JDB, and others), payment processors (GCash, Maya, BPI, BDO, and others), and infrastructure providers. Each of these providers maintains its own privacy policy and data processing practices.
12.2 Where personal data is shared with third-party processors, 396jl ensures that appropriate data processing agreements are in place consistent with the requirements of the Data Privacy Act and applicable NPC issuances.
12.3 Game providers receive only the data technically necessary to deliver game functionality — typically a pseudonymous player identifier and session-level data. Game providers do not receive your name, mobile number, or financial account details.
12.4 Any links to third-party websites from the 396jl platform are provided for convenience only. 396jl is not responsible for the content, privacy practices, or data processing activities of any linked third-party websites or services.
13.1 Some of 396jl's service providers and technology infrastructure may be located outside the Philippines. Where personal data is transferred to recipients in other countries, 396jl ensures that such transfers comply with Section 21 of the Data Privacy Act and any applicable NPC guidelines on cross-border data flows.
13.2 Safeguards for international data transfers may include: standard contractual clauses approved by the NPC, adequacy decisions where applicable, or binding corporate rules where the recipient is part of a corporate group with adequate data protection standards.
13.3 You may request information about the safeguards applied to international transfers of your personal data by contacting our Data Protection Officer using the details in Section 15.
14.1 396jl reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, regulatory requirements, or platform features. The "Last Updated" date at the top of this Policy will be revised accordingly.
14.2 For material changes to this Policy — changes that significantly affect how we collect or use your personal data — 396jl will provide advance notice through one or more of the following: an in-platform notification, a notice on the 396jl website, or direct communication to your registered mobile number.
14.3 Continued use of the 396jl platform after the effective date of any amendment to this Policy constitutes your acceptance of the updated terms. If you do not agree to the amended Policy, you should cease using 396jl and may request account closure in accordance with the Terms & Conditions.
Stay Informed: We recommend reviewing this Privacy Policy periodically. The version currently published at 396jl.app/privacy-policy is always the current operative version.
15.1 For any questions, concerns, or requests relating to this Privacy Policy or 396jl's data processing practices, please contact us through the following channels:
15.2 If you are not satisfied with 396jl's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the regulatory authority responsible for enforcing the Data Privacy Act of 2012.
15.3 396jl commits to acknowledging all data privacy queries within 72 hours and to resolving substantive requests within 30 days, consistent with the timeframes prescribed by the Data Privacy Act.
Final Acknowledgment: This Privacy Policy is effective as of January 1, 2026 and supersedes all prior versions. By using the 396jl platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. 396jl is committed to the responsible stewardship of the personal information entrusted to us by Filipino players nationwide.
Now that you understand how 396jl handles your data, join thousands of Filipino players enjoying a secure, regulated online gaming experience. Register free in under two minutes — must be 21 years of age or older.